UK wide logistics company

A client with a UK wide presence (which has over 1000 properties) was servicedby a small group of construction and professional services providers.  The client had not undertaken a refresh of their supplier framework for several years and as a consequence, efficiencies  and VFM across repairs and maintenance were not being achieved.

• Concerto led on behalf of the client, the development and delivery of two new frameworks: for contractors and professional services.  
• Concerto begins its initial engagement via an exploration phase, seeking to understand the historic issues i.e. what has worked well andn ot so well in the past. This is generally undertaken via engagement with internal staff and if applicable, external bodies/suppliers. Equally, we capture the organisations key objectives: what do they want at the end of it? Ensuring we fully understand those enables us to use them to structure out approach and hard wire them into the proposed solution.  It’s important for the client to see the pathway for delivering their objectives.
• Concerto then began to set out the overall approach fordelivery including key milestones, agreeing meeting schedules, governanceroutes, identification of key stakeholders, developing a forecast of theclient’s pipeline of work and an initial delivery plan which reflected theclient’s timeframes.  Once all those keyelements were agreed, Concerto transitioned from the exploration phase intodelivery.
• The client had the UK split into 4 regions, but the new framework was required to make it easier for SMEs to provide services.  Concerto undertook a mapping exercise of the client’s current property locations.  We overlaid that with the pipeline of work to estimate the monetary value of works over the next three years and then revised the regional split to provide the best possible options of SME engagement. That resulted in 10 regions and one national provision. Concerto then ran an Expression of Interest (EoI) exercise which response was over 100 suppliers (across the UK) covering all regions, including national.
• Over several months the client’s team and Concerto’s team worked collaboratively to develop the service key requirements including legal (contractual), procurement (cost and quality), H&S, environmental and tender documentation.
• Concerto assisted the client in running a supplier’s workshop (those who passed the EoI) to provide guidance on the tender process. Concerto also developed the financial model for receiving and analysing the financial parts of tender results.
• Concerto assisted in establishing the tender documentationincluding data collection tools, rate cards, submission analysis tools alongwith targeted face to face guidance for evaluators.

• Concerto’s approach and projectmanagement of the assignment delivered.
• New frameworks for service provisions. These provided a much greater pool of suppliers, including SMEs.  This resulted in much better competition at project and regional level.
• Concerto realigned the clients current ‘Scope of Works’ to fit the RIBA stages and developed 5 new Scopes of Works for additional disciplines.
• Understanding the client’s needs and progressing throughthe journey together has resulted in the outcomes been fully owned by thebusiness and its internal delivery team.