Ministry of Justice (MoJ)


The Issue

A Costly and Underperforming Estate

The new Management Board of the Ministry of Justice (MoJ) needed to produce an Estates Strategy in response to demands from the Public Accounts Committee.

The annual spend of the Department was around £8bn; it employed 80,000 people; and occupied 2,700 properties.

The Solution

Using property as a lever for wider business change

Concerto developed a radical Estates Strategy, linking Property with People, Technology and Ways of Working. Working with the Director General, the MoJ senior management team and the National Offender Management Service (NOMS), we developed an integrated management strategy, fundamental new business processes, and supporting organisational structures, property and IT solutions.

As a second exercise, we led the turn-around of the MoJ’s failing HQ re-occupancy programme, at 102 Petty France. We recovered the programme, designed and implemented a change programme to move to flexible working and established a Programme Board led by a Director General.

The Outcome

A ‘Best in Class’ Estate Strategy

The Estates Strategy developed across the whole of the MoJ was recognised by the Office of Government Commerce (OGC) as “best in class” and was accepted in full by the MoJ Board. Turning around the failing relocation programme generated cash savings of at least £20m per annum within London alone and enabled the MoJ to dispose of two surplus freeholds, realising around £70m which in turn re-engineered the business and drove process efficiencies.

The Department was cited as an example of Best Practice and the staff embraced new flexible work styles and reported increased teamwork.

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